Office Policies

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Appointments & Cancellations

Appointments are scheduled through my office by phone or email. Please call (833) 208-3999 or email the office at info@healingmeadowsinc.com to cancel or reschedule your appointment 72 hours in advance.

Missed and cancelled sessions pose some issues for both of us. First, the work of psychotherapy is sometimes challenging and when we hit a difficult place together, it can feel easier to avoid treatment. We prefer that we discuss this intentionally rather than you cancel sessions. Second, we hold your scheduled appointment time specifically for you. It is difficult for us to fill last minute cancelled sessions on a short notice. Therefore, Healing Meadows charges a fee equivalent to our contracted rate with your insurance for appointments missed or cancelled with less than 72 hours’ notice.

If we can reschedule an appointment before the weekend, we will allow you to reschedule at no extra fee. We recognize that emergencies and health issues arise. As such, we will waive one (1) late cancellation per year. Please note that, by law, your insurance company is not liable for payment of a late cancellation or missed appointments. In these cases, you will be held financially responsible for the full cost of a full session fee. Please refer to the financial arrangements section for full details.

Lastly, if you miss one appointment with no advance planning or contact with our office, all future scheduled appointments will be cancelled if we do not hear from you within 72 hours of the missed scheduled appointment.  Furthermore, we will consider this no-contact with our office, your decision to terminate services and your file will be closed and maintained per state law.  Of course, extenuating circumstances may arise and it is your responsibility to bring these types of situations to our attention as soon as possible.

Number of Visits/sessions

During your first few sessions, you and your therapist will assess for compatibility and determine if you are both a right match. We do not accept patients who we believe we cannot help. If this is the case, we will refer you to other qualified therapists who works well with your specific issues. Within a reasonable period after starting treatment, you and your assigned therapist will discuss his or her working understanding of your issues, his or her proposed treatment plan, and therapeutic objectives and possible outcomes of the therapy. If you have questions about any of the procedures used during your therapy, their possible risks, your therapist expertise in employing them, or about the treatment plan in general, please ask your therapist. You also have the right to ask about other possible treatments for your condition and their risks and benefits. If you could benefit from any treatments that we do not provide, we have an ethical obligation to assist you in obtaining those treatments.

The number of sessions needed depends on many factors. Typically, you will meet with your therapist once a week. Sometimes frequency can be increased to twice weekly or decreased to bi-weekly depending on your treatment goals and clinical concerns. You and your assigned therapist will discuss this following the completion of your initial evaluation. Please note that there are times during the year when we will need to be away to attend professional conferences. In these cases, we will work with you to establish alternative times and ways to meet for sessions.

You have the right to end therapy at any time without moral or legal obligation. We request that you meet with your assigned therapist at least one more session to review your work together and allow processing for closure.

If your assigned therapists feels that he or she does not have the skills and expertise to appropriately address the issues you have, your assigned therapist will provide you with a referral to another therapist who might be able to help you.

Length of Visits/Psychotherapy Sessions

Psychotherapy sessions are generally scheduled for durations ranging from 30 to 90 minutes. The specific length and frequency of your sessions will be determined by your therapist, based on your treatment plan goals, clinical diagnoses, and medical necessity. Arriving on time is important to ensure you receive the full therapeutic benefit from each session. If you arrive late, your session may be shortened, which could impact your progress. Your therapist will monitor the session time and notify you as the session nears its end.

The number of sessions needed depends on many factors. Typically, you will meet with your therapist once a week. Sometimes frequency can be increased to twice weekly or decreased to bi-weekly depending on your treatment goals and clinical concerns. You and your assigned therapist will discuss this following the completion of your initial evaluation. Please note that there are times during the year when we will need to be away to attend professional conferences. In these cases, we will work with you to establish alternative times and ways to meet for sessions.

You have the right to end therapy at any time without moral or legal obligation. We request that you meet with your assigned therapist at least one more session to review your work together and allow processing for closure.

If your assigned therapists feels that he or she does not have the skills and expertise to appropriately address the issues you have, your assigned therapist will provide you with a referral to another therapist who might be able to help you.

Risks and Benefits of Therapy

Therapy often involves change. You may learn things about yourself that you did not expect or like. Often growth cannot occur until you experience and confront issues that induce you to feel sadness, sorrow, anxiety, frustration, or pain. Making changes in your beliefs or behaviors can be scary, and sometimes disruptive to the relationships you already have. However, most people who take the risks to make these changes find that therapy is helpful and beneficial.

Telephone Messages, Text Message, and Callback Requests

Telephone messages and callback requests should be left via voicemail or my answering service. I will make every effort to return your calls within the same business day or the next business day. Please understand that I may not be able to answer the phone personally during work hours while I am in sessions with other patients.

Brief interactions for basic administrative needs, such as scheduling or rescheduling appointments, may be handled via text message or email. Please note that I do not routinely review or respond to text messages while I am in session with other patients. It may take up to 24 hours for me to respond to your message.

If a telephone consultation extends beyond 10 minutes, you have two options:

  1. You may continue the call, and the remainder of the consultation will be pro-rated at my hourly fee; or
  2. You may schedule an additional session to continue the discussion.

Therapeutic Relationship

Your relationship with Healing Meadows is professional and therapeutic. To preserve this professional and therapeutic relationship, we will not engage with you through social media or any other platform where your confidentiality could be compromised. Additionally, no personal and/or business relationship will co-exist as it violates the professional code of ethics for therapists.

Therapy never involves sexual, business, or any other dual relationships that could impair objectivity, clinical judgment or therapeutic effectiveness or could be exploitative in nature. It is possible that during your treatment, we may become aware of other preexisting relationships that may affect our work together, and we will do our best to resolve these situations ethically.  This may entail our needing to stop working together, depending upon the type of conflict. Please discuss this with your therapist if you have questions or concerns.

Social Media Policy

This document outlines my office policies regarding the use of social media. Please read it to understand how I conduct myself on the internet as a mental health provider and what you can expect regarding online interactions between us.

If you have any questions about this policy, I encourage you to bring them up during our sessions. As technology and the internet continue to evolve, I may need to update this policy from time to time. If changes are made, I will notify you in writing and ensure you receive a copy of the updated policy.

Friending
I do not accept friend or contact requests from current or former patients on any social networking site (e.g., Facebook, LinkedIn). Adding patients as friends or contacts can compromise your confidentiality and privacy, and may blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up during our sessions.

Following
I do not expect you, as a patient, to follow anything I post online (such as blogs or websites). If you use an easily recognizable name online and I notice that you have followed me, we may briefly discuss it and its potential impact on our therapeutic relationship. My primary concern is your privacy. If you share this concern, please use your discretion when deciding whether to follow me. Please note that I will not follow you back, as I do not follow current or former patients online. Viewing patients’ online content outside of therapy sessions can create confusion regarding the purpose of such viewing and may negatively affect our working relationship. If you wish to share aspects of your online life that are relevant to your treatment, please bring them into our sessions so we can discuss them together.

Interacting
Please do not use social networking sites (such as Twitter, Facebook, or LinkedIn) to contact me via text messaging. These platforms are not confidential, and I do not monitor or respond to messages sent through them. Engaging with me through social media may compromise your confidentiality, and such exchanges could potentially become part of your legal medical record. For administrative issues such as appointment changes, please contact me by phone or email. See the email section below for more information.

Use of Search Engines
It is not a regular part of my practice to search for patients online (e.g., Google, Facebook). Exceptions may be made in rare circumstances, such as during a crisis when I believe you may be in danger and have not been in contact through usual means. In such cases, I may use search engines to locate you, find someone close to you, or check on your recent status updates to ensure your welfare. These situations are extremely rare, and if I ever take such actions, I will fully document them and discuss them with you at our next meeting.

Google Reader and Sharing Articles
I do not follow current or former patients on Google Reader, nor do I use Google Reader to share articles. If you have news items or other content relevant to your treatment that you wish to share, please bring them to our sessions.

Business Review Sites
You may find my practice listed on sites such as Yelp, Healthgrades, Yahoo Local, or other business review platforms. These listings are often created automatically and do not represent a request for testimonials, ratings, or endorsements from you as my patient.

The Ethics Code governing my license prohibits me from soliciting testimonials:
“Marriage and Family Therapists do not solicit testimonials from current therapy clients/patients or other persons who because of their particular circumstances are vulnerable to undue influence.”

You have the right to express yourself on any site you choose. However, due to confidentiality, I cannot respond to any reviews, whether positive or negative. I urge you to consider your privacy seriously, as I do with your confidentiality. If you use these sites to communicate indirectly with me about your feelings regarding our work, please be aware that I may never see your comments.

If we are working together, I encourage you to bring your feelings and reactions into our sessions. This is an important part of therapy, even if you decide we are not a good fit. None of this is intended to prevent you from sharing your experiences with others in any forum you choose. Confidentiality means I cannot disclose that you are my patient, and my Ethics Code prohibits me from requesting testimonials. You are welcome to tell anyone you wish that I am your therapist and share your thoughts about your treatment.

If you choose to write a review online, please consider that you may be sharing personal information in a public forum. For your privacy and protection, I recommend using a pseudonym that is not linked to your regular email address or social networks.

If you believe I have done something harmful or unethical and do not feel comfortable discussing it with me directly, you may contact the Board of Behavioral Sciences, which oversees my license, and they will review the services I have provided.

Board of Behavioral Sciences
https://www.bbs.ca.gov

Location-Based Services
If you use location-based services on your mobile device, please be aware of the privacy risks. I do not list my practice as a check-in location on sites such as Foursquare, Gowalla, or Loopt. However, if you have GPS tracking enabled, others may infer that you are a therapy patient due to regular check-ins at my office. Please consider this risk if you intentionally check in from my office or have a passive location-based service app enabled.

Email
I prefer to use email only for arranging or modifying appointments. If you choose to communicate with me by email, please be aware that emails are retained in the logs of both your and my internet service providers. While it is unlikely that these logs will be reviewed, they are theoretically accessible to system administrators. Additionally, any emails I receive from you and any responses I send may become part of your legal medical record.

Conclusion
Thank you for taking the time to review my Social Media Policy. If you have any questions or concerns about these policies or our potential interactions online, please bring them to my attention so we can discuss them together.

Notice of Privacy Practices

Introduction

The Federal Health Insurance Portability and Accountability Act (HIPAA) requires mental health professionals to issue this official Notice of Privacy Practices. This notice describes how information about you is protected, the circumstances under which it may be used or disclosed and how you may gain access to this information. Please review it carefully. For psychotherapy to be beneficial, it is important that you feel free to speak about personal matters, secure in the knowledge that the information you share will remain confidential. You have the right to the confidentiality of your medical and psychological information, and this practice is required by law to maintain the privacy of that information.

This practice is required to abide by the terms of the Notice of Privacy Practices currently in effect, and to provide notice of its legal duties and privacy practices with respect to protected health and psychological information. If you have any questions about this Notice, please contact the Privacy Officer at this practice.

Who Will Follow This Notice?

Any health care professional authorized to enter information into your medical record, all employees, staff, and other personnel at this practice who may need access to your information must abide by this Notice. All subsidiaries, business associates (e.g., a billing service), sites and locations of this practice may share medical information with each other for treatment, payment purposes or health care operations described in this Notice. Except where treatment is involved, only the minimum necessary information needed to accomplish the task will be shared.

Uses and Disclosures for Treatment, Payment, and Health Care Operations

I may use or disclose your Protected Health Information (PHI), for treatment, payment,

and health care operations purposes. The following should help clarify these terms:

  • PHI refers to information in your health record that could identify you. For example, it may include your name, the fact you are receiving treatment here, and other basic information pertaining to your treatment.
  • Use applies only to activities within my office and practice group, such as sharing, employing, applying, utilizing, and analyzing information that identifies you.
  • Disclosure applies to activities outside of my office or practice group, such as releasing, transferring, or providing access to information about you to other parties.
  • Authorization is your written permission to disclose confidential health information. All authorizations to disclose must be made on a specific and required form.
  • Treatment is when I provide, coordinate, or manage your health care and other services related to your health care. For example, with your written authorization I may provide your information to your physician to ensure the physician has the necessary information to diagnose or treat you.
  • Payment: Your PHI may be used, as needed, in activities related to obtaining payment for your health care services. This may include the use of a billing service or providing you documentation of your care so that you may obtain reimbursement from your insurer.
  • Health Care Operations are activities that relate to the performance and operation of my practice. I may use or disclose, as needed, your protected health information in support of business activities. For example, when I review an administrative assistant’s performance, I may need to review what that employee has documented in your record.

Written Authorizations to Release PHI

Any other uses and disclosures of your PHI beyond those listed above will be made only with your written authorization, unless otherwise permitted or required by law as described below. 

You may revoke your authorization at any time, in writing.

Uses and Disclosures without Authorization

The ethics code of the American Psychological Association, California State law, and the federal HIPAA regulations all protect the privacy of all communications between a client and a mental health professional. In most situations, I can only release information about your treatment to others if you sign a written authorization. This Authorization will remain in effect for a length of time you and I determine. You may revoke the authorization at any time, unless I have taken action in reliance on it. However, there are some disclosures that do not require your Authorization. I may use or disclose PHI without your consent in the following circumstances:

  • Child Abuse – If I have reasonable cause to believe a child may be abused or neglected, I must report this belief to the appropriate authorities.
  • Adult and Domestic Abuse – If I have reason to believe that an individual such as an elderly or disabled person protected by state law has been abused, neglected, or financially exploited, I must report this to the appropriate authorities.
  • Health Oversight Activities – I may disclose your PHI to a health oversight agency for oversight activities authorized by law, including licensure or disciplinary actions. If a client files a complaint or lawsuit against me, I may disclose relevant information regarding that patient in order to defend myself.
  • Judicial and Administrative Proceedings – If you are involved in a court proceeding and a request is made for information by any party about your treatment and the records thereof, such information is privileged under state law, and is not to be released without a court order. Information about all other psychological services (e.g., psychological evaluation) is also privileged and cannot be released without your authorization or a court order. The privilege does not apply when you are being evaluated for a third party or where the evaluation is court ordered. You must be informed in advance if this is the case. 
  • Serious Threat to Health or Safety – If you communicate to me a specific threat of imminent harm against another individual or if I believe that there is clear, imminent risk of injury being inflicted against another individual, I may make disclosures that I believe are necessary to protect that individual from harm. If I believe that you present an imminent, serious risk of injury or death to yourself, I may make disclosures I consider necessary to protect you from harm.
  • Worker’s Compensation – I may disclose PHI regarding you as authorized by and to the extent necessary to comply with laws relating to worker’s compensation or other similar programs, established by law, that provide benefits for work-related injuries or illness without regard to fault.

Special Authorizations

Certain categories of information have extra protections by law, and thus require special written authorizations for disclosures.

  • Psychotherapy Notes – I will obtain a special authorization before releasing your Psychotherapy Notes. “Psychotherapy Notes” are notes I have made about our conversation during a private, group, joint, or family counseling session, which I have kept separate from the rest of your record. These notes are given a greater degree of protection than PHI.
  • HIV Information – Special legal protections apply to HIV/AIDS related information. I will obtain a special written authorization from you before releasing information related to HIV/AIDS.
  • Alcohol and Drug Use Information – Special legal protections apply to information related to alcohol and drug use and treatment. I will obtain a special written authorization from you before releasing information related to alcohol and/or drug use/treatment. You may revoke all such authorizations (of PHI, Psychotherapy Notes, HIV information, and/or Alcohol and Drug Use Information) at any time, provided each revocation is in writing, signed by you, and signed by a witness. You may not revoke an authorization to the extent that (1) I have relied on that authorization; or (2) if the authorization was obtained as a condition of obtaining insurance coverage, law provides the insurer the right to contest the claim under the policy.

Patient’s Rights and Therapist’s Duties

Patient’s Rights

  • Right to Request Restrictions – You have the right to request restrictions on
  • certain uses/disclosures of PHI. However, I am not required to agree to the request.
  • Right to Receive Confidential Communications by Alternative Means – You have the right to request and receive confidential communications by alternative means and locations. (For example, you may not want a family member to know that you are seeing me. On your request, I will send your bills to another address.)
  • Right to Inspect and Copy – You have the right to inspect or obtain a copy of PHI in my records as these records are maintained. In such cases I will discuss with you the process involved.
  • Right to Amend – You have the right to request an amendment of PHI for as long as it is maintained in the record. I may deny your request. If so, I will discuss with you the details of the amendment process.
  • Right to an Accounting – You generally have the right to receive an accounting of all disclosures of PHI. I can discuss with you the details of the accounting process.
  • Right to a Paper Copy – You have the right to obtain a paper copy of the Notice of Privacy Practices from me upon request.

Therapist’s Duties:

  • I am required by law to maintain the privacy of PHI and to provide you with a notice of my legal duties and privacy practices with respect to PHI.
  • I reserve the right to change the privacy policies and practices described in this notice. Unless I notify you of such changes, however, I am required to abide by the terms currently in effect.
  • If I revise my policies and procedures, I will notify you at our next session, or by mail
  • at the address you provided me.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with the Privacy Officer at this practice or with the Secretary of the Department of Health and Human Services. All complaints must be submitted in writing. You will not be penalized or discriminated against for filing a complaint.

If you have any questions about this Notice, or would like to know how to file a complaint with the Secretary of the Department of Health and Human Services, please contact Healing Meadows at the following address:

Healing Meadows Marriage & Family Counseling Services Inc.

PO Box 123

Chula Vista, CA 91912-0123

info@healingmeadowsinc.com

Effective Date, Restrictions, and Changes to Privacy Policy

This notice will go into effect on July 1, 2021 and remain so unless new notice provisions effective for all protected health information are enacted accordingly.